ServiceElements is an organizational and people development company.

We help individuals, businesses and teams improve their performance and skills utilizing Workshops, Training, Consulting and Coaching Programs.

Our programs are designed for each segment of the industry and address specific issues and topics related to those segments. We have developed modules for coaching, workshops and scenario/simulated based training. Our programs include the following topics:

  • Management and Leadership
  • Supervisory and Lead
  • Customer Service
  • Sales and Marketing
  • Project Management
  • Human Factors
  • Communications
  • Netiquette
  • Team work
  • Phone Etiquette

What Our Clients Are Saying

Latest Articles


Modern Communication: An Aviation Professional’s Secret Weapon

Effective communication is imperative building block of successful organizations. It is the first step toward achieving outstanding service delivery. Without effective communication, all links of service delivery crumble and our customers’ needs oftentimes go unfulfilled. Leadership devotes a significant portion of their time in communicating. Approximately 6 hours per day are spend on face to…

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Competitive Strategies for Client Services

  How Charter and Aircraft Management companies can leverage Service to improve their business performance.   Air Charter and Aircraft Management have been continually becoming more and more competitive. In some areas and market segments, Air Charter is seeing rapid growth as demand increases.  In other areas, fierce competition is causing rate wars and margin…

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Complacency: You Become Complacent the Minute You Think You Are Not

“The tragedy of life is often not in our failure, but rather in our complacency; not in our doing too much, but rather in our doing too little; not in our living above our ability, but rather in our living below our capacities.” – Benjamin E. Mays       Risk in aviation is a…

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