ServiceElements is an organizational and people development company.

We help individuals, businesses and teams improve their performance and skills utilizing Workshops, Training, Consulting and Coaching Programs.

Our programs are designed for each segment of the industry and address specific issues and topics related to those segments. We have developed modules for coaching, workshops and scenario/simulated based training. Our programs include the following topics:

  • Management and Leadership
  • Supervisory and Lead
  • Customer Service
  • Sales and Marketing
  • Project Management
  • Human Factors
  • Communications
  • Netiquette
  • Team work
  • Phone Etiquette

What Our Clients Are Saying

Latest Articles


Leadership For Today’s Challenges

Today, leadership is taking on a new meaning. Not only  are there many changes happening around the globe and in the business environment, but there are changes occurring in our aerospace industry and more specifically in the Business & General Aviation industry. Some of the changes are obvious: technology around us and in the aircraft,…

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Modern Communication: An Aviation Professional’s Secret Weapon

Effective communication is imperative building block of successful organizations. It is the first step toward achieving outstanding service delivery. Without effective communication, all links of service delivery crumble and our customers’ needs oftentimes go unfulfilled. Leadership devotes a significant portion of their time in communicating. Approximately 6 hours per day are spend on face to…

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Competitive Strategies for Client Services

  How Charter and Aircraft Management companies can leverage Service to improve their business performance.   Air Charter and Aircraft Management have been continually becoming more and more competitive. In some areas and market segments, Air Charter is seeing rapid growth as demand increases.  In other areas, fierce competition is causing rate wars and margin…

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Upcoming Events

Upcoming Event Image

Leadership Elements for Flight Department Professionals

Presented in Partnership with Bob Hobbi and ServiceElements

Long Beach Learning Center

January 15 - 17, 2019

July 16 - 18, 2019

Dallas North Learning Center

March 5 - 7, 2019

November 5 - 7, 2019

Teterboro Learning Center

May 21 - 23, 2019

September 17 - 19, 2019