Posted: 6/12/2017
“The tragedy of life is often not in our failure, but rather in our complacency; not in our doing too much, but rather in our doing too little; not in our living above our ability, but rather in our living below our capacities.” – Benjamin E. Mays       Risk in aviation is a … Continue reading "Complacency: You Become Complacent the Minute You Think You Are Not"
Posted: 6/12/2017
  By Christine Hill     The Aerospace/Aviation Industry is built on technical proficiency, knowledge and experience. Most any job or position in aerospace/aviation is requires technical precision and understanding. Maintenance professionals in the U.S. must, at a minimum, maintain certifications from the FAA and ratings on various airframes based on knowledge of the intricate … Continue reading "Soft Skills Have Hard Value"
Posted: 6/12/2017
by Christine Hill Training has always been the backbone of the aviation and aerospace industries…..technical training. When it comes to core human interaction skills training, or “soft skills training” as many aviation professionals call it, the industry lags behind other service providers like the hospitality and banking industries.   ServiceElements came onto the scene in … Continue reading "Training in the Aviation Industry"
Posted: 6/12/2017
by Christine Hill There are always questions about whether or not people can be trained on the finer customer service skills or is it just innate in nature for someone to be ‘service savvy’. Unfortunately, the detailed answer, like so many things these days, is a little more complicated. But in short, the answer is … Continue reading "Can People Be Trained to Become Better Service Providers?"
Posted: 8/29/2016
Many of us are puzzled by the constraints that are imposed on our ability to provide good service by what seems to be a barrage of rules, regulations, laws, and safety requirements.
Posted: 6/15/2016
Continuous improvement does not just apply to safety! Many air charter and aircraft management firms understand customer service, but merely understanding is not good enough in today’s dynamic industry.
Posted: 6/15/2016
You’re invited to a unique professional training opportunity with ServiceElements, a renowned organizational development company. We are helping SoCal Aviation Association raise money for aviation scholarships by offering these workshops.
Posted: 6/15/2016
The National Business Aviation Association (NBAA) and its Schedulers & Dispatchers (S&D) Committee today announced the 15 recipients of the Schedulers & Dispatchers Training Scholarships. These individuals will be recognized during the 2015 NBAA Schedulers & Dispatchers Conference (SDC2015), which takes place Feb. 3 to 6 in San Jose, CA.
Posted: 6/15/2016
Most of us have heard of “netiquette” and can quote some of the basic rules yet these rules are frequently overlooked in both a professional and a social setting.
Posted: 6/15/2016
Experts indicate engagement is very low among workers today. Given this fact, it stands to reason why so many companies struggle to meet customer expectations, financial goals and employee satisfaction. So how and where do organizations begin to engage or re-engage their employees?
Posted: 2/15/2016
In the 1980s and 1990s, businesses across the country were taught the now-common-mantra that “The customer is king.” This mindset established a couple of principles that everyone in business was to follow...
Posted: 1/15/2016
Does the term Organizational Resource Management (ORM) sound familiar? If so, it is probably because of your awareness of Crew Resource Management (CRM) or Maintenance Resource Management (MRM), the well accepted approach to understanding and improving safety in the aviation industry.
Posted: 12/15/2015
Did you see ServiceElements in December's FORTUNE Magazine?
Posted: 11/15/2015
Over 110 million viewers tuned in to watch the Super Bowl last February between the Giants and the Patriots. This Sunday the news is reporting that there will be a shortage of chicken wings because of the amount of wings consumed by these football viewers...
Posted: 11/15/2015
We are excited to announce that we are on the move! That's right, we have expanded our operations to Europe where Karen Davies will be our lead representative based in Norway.
Posted: 10/15/2015
Continuous improvement does not just apply to safety! Many air charter and aircraft management firms understand customer service, but merely understanding is not good enough in today’s dynamic industry.
Posted: 10/21/2014
Orlando, 21 October 2014 – TrainingPort.net and ServiceElements International Inc. announced today the release of their comprehensive online course for flight departments, titled Organizational Resource Management (ORM) – Aircraft Operations: Going from Great to Exceptional to Indispensable.
Posted: 1/28/2013
Over 110 million viewers tuned in to watch the Super Bowl last February between the Giants and the Patriots. This Sunday the news is reporting that there will be a shortage of chicken wings because of the amount of wings consumed by these football viewers—young and old, male and female as they watch Super Bowl XLVII.
Posted: 12/6/2012
The term “globalization” has been making its way into our business conversations more often these days. What does globalization mean to us personally in our work environment? How is it impacting our jobs and how we do business?
Posted: 7/16/2012
Successful companies recognize the critical importance of service (or they wouldn’t be successful). And, they understand the need to continuously improve their service levels.
Posted: 5/30/2012
The aviation industry has a long history of doing business on an international stage. Passengers, flight crews, and the people who work within the industry are from every corner of the earth. On any given day, an airport located in what might be considered even the remotest of locations will play host to international government officials who are flying with international flight crews who work for a multinational corporation.
Posted: 4/4/2012
The average person is said to influence over 10,000 other people in their lifetime. Influence is found at every level of an organization—-CEO and executive management team, division and group-level managers and employees. We are all capable of influencing others; but do our actions reflect leadership?
Posted: 2/29/2012
This type of training, we will call “Above the Wing Training.” This includes all the technical training required to keep our aircraft flying safely and securely in the air. Some of this specialized training occurs in technical schools (or the military) prior to the employees being hired to their positions.
Posted: 4/22/2010
For the last several years, employee engagement has been a critically important business topic. The results are worrisome, however: the results from numerous studies have discovered that only 30% of today’s employees are fully engaged at work.
Posted: 2/17/2010
Scottsdale, Ariz. (February 17, 2010) – ServiceElements announced today that NetJets veteran Michelle Ventker has joined the company. ServiceElements is dedicated to helping organizations such as corporate flight departments, charter and management companies, fractional operators, maintenance shops and FBO’s gain a competitive advantage through improved service delivery and enhancing value
Posted: 6/20/2009
Scottsdale, Ariz. (June, 20, 2009) – At a recent ServiceElements seminar, participants were given a list of people and asked to write down one thing that they knew about each. “When we analyzed everyone’s responses,” said ServiceElements president Bob Hobbi, “we found that virtually everything that had been written down was actually incorrect. That is a problem.”
Posted: 3/20/2009
Chevron Global Aviation has teamed with ServiceElements to provide a training solution for Business Aviation employees. The economic climate demands that we provide even more training tools for our people rather than less.
Posted: 3/5/2009
SCOTTSDALE, Arizona (March 5, 2009) – Chevron Global Aviation has teamed with ServiceElements International to provide a training solution for Business Aviation managers and supervisors. The economic climate demands that we provide even more training tools for our people rather than less.
Posted: 3/3/2009
SCOTTSDALE, Arizona (March 3, 2009) – “Differentiation is key for job seekers in what is becoming a very tight aviation job market,” said ServiceElements President, Bob Hobbi.
Posted: 3/3/2009
SCOTTSDALE, Arizona (March 3, 2009) – “Differentiation is key for job seekers in what is becoming a very tight aviation job market,” said ServiceElements President, Bob Hobbi.
Posted: 11/11/2008
SCOTTSDALE, AZ (November 11, 2008) – There is a critical gap in the resources available to organizations wanting to provide a memorable and positive experience to their customers,” said Mario Martinez, Ph.D. and co-author of the newly published book, Building a Customer Service Culture: The Seven ServiceElements of Customer Success. This book closes that gap.”