Many of us are puzzled by the constraints that are imposed on our ability to provide good service by what seems to be a barrage of rules, regulations, laws, and safety requirements.
Continuous improvement does not just apply to safety! Many air charter and aircraft management firms understand customer service, but merely understanding is not good enough in today’s dynamic industry.
Most of us have heard of “netiquette” and can quote some of the basic rules yet these rules are frequently overlooked in both a professional and a social setting.
In the 1980s and 1990s, businesses across the country were taught the now-common-mantra that “The customer is king.” This mindset established a couple of principles that everyone in business was to follow...
Does the term Organizational Resource Management (ORM) sound familiar? If so, it is probably because of your awareness of Crew Resource Management (CRM) or Maintenance Resource Management (MRM), the well accepted approach to understanding and improving safety in the aviation industry.
Did you see ServiceElements in December's FORTUNE Magazine?
Over 110 million viewers tuned in to watch the Super Bowl last February between the Giants and the Patriots. This Sunday the news is reporting that there will be a shortage of chicken wings because of the amount of wings consumed by these football viewers...