These times are very personal for all of us – our staff, customers and families. Leadership will play a pivotal role. We will get through this and when we do, people will not remember what was done but how it was done. Employees will remember how they were treated by their companies and managers during this difficult time. Customers will remember the customer service, the flexibility and the understanding they received. If we are effective in putting people first during this challenging time and being compassionate leaders, it will build exceptional customer and employee loyalty.