A full day course designed to enhance the personal effectiveness and professional knowledge of individuals pursuing or currently in the position of aviation department manager. Topics covered include:
What is an Effective Leader? Identifying the Needs & Growing Your People; Time Management; The Art of Decision Making; Concepts, Tools and Techniques for Leading Groups; Role Playing for Leadership Effectiveness; and Identifying and Utilizing Resources.
This PDP will be facilitated by Bob, Michelle and Karen
Although many organizations are still in the dark ages with regard to investing in their teams’ people skills, there are more and more leaders that are realizing the importance of developing their people through training, mentoring, coaching and building on human interaction abilities.
The diversity in our workplaces (see our feature article “The 4 C’s of Diverse Leadership”) sometimes makes it challenging to understand each other’s expectations – whether it is our customers’ expectations or our boss’ expectations or our co-workers’ expectations or even our direct reports’ expectations.
We have five generations in the workforce, from Boomers to Gen 2020s. Each generation has grown up a bit differently and has a variety of expectations based on life experiences, education, gender, personality, socioeconomic status, and on and on.
Companies train, train, train on technical skills. That knowledge is required (and sometimes mandated) to get the job done. But 80-90% of the challenges that we ALL deal with on a day to day basis are PEOPLE CHALLENGES—dealing with co-workers, managers, leaders, direct reports, CUSTOMERS. How do our people know how to deal with these people challenges? To our detriment many times, we just assume that this is common knowledge…..and common practice. IT is NOT.
Investing in your people by investing in people skills has a proven ROI. Most people will also appreciate that fact that someone is investing in them. And those that do not appreciate it, are probably the ones that need the training, coaching and mentoring the most! Do it…train your people on the CORE skills that they need to build your business. Call us!
We hope everyone has been having a good summer and, whether this is your busiest or quietest season, you have had some time to relax and reflect.
Here at ServiceElements we continue to build on and develop new programs and workshops for the business and general aviation community.
We are excited to be growing and welcome the newest member to our team, Desiree Perez.
A company’s culture is its personality and defines how things are done, and how employees act and what they believe. It evolves and changes, influenced by the organization’s leaders and employees and the training, mentoring and coaching that those employees and leaders receive.
Most of us have heard about diversity in the workplace, but may not really know what that means, how we can embrace this within our culture and how it can improve the customer experience and deliver a competitive advantage.
Our feature article this month is The 4C’s of Diverse Leadership. In this article, written by Desiree, she discusses diverse leadership and creating a diverse culture in your organization.
We hope you enjoy the article and this month’s newsletter. We look forward to seeing you at one of the upcoming events we are speaking at or attending.
President & Facilitator
The 4C’s of Diverse Leadership
By Desiree Perez
As we mentioned in our last newsletter, our marketplace is changing quickly. Not only is this driven by the ever-changing demands, the new generations that are entering the workforce and also the market but also by globalization. The Business & General Aviation Industry in particular is noticing a closer global cooperation and an increase in a more globally diverse workforce.
Statistics show that 72% of the new emerging leaders are interested in working globally, spending some time overseas and diversity itself(1). This means that we will also see a change in our talent landscape and how we will continue to keep our employees engaged. Traditionally, the B&GA industry has not had any problems attracting passionate employees that are willing and eager to grow with a company, but times are changing. Not only is technology and a lean organization becoming more important, but also giving employees the room to experiment, bring in their own ideas and be heard are key to attracting and retaining top talent.
When we talk about culture and diversity, we typically think of different national cultures, but diversity also includes different backgrounds, ways of thinking, knowledge and education. Knowing and appreciating values, dreams, habits and behaviors aside from technical knowledge are indispensable in a modern workplace. What would it actually look like if you could be fully aware of the strengths every team member brings to the table? How would you give them the room and opportunity to bring in their knowledge to create a unique, competitive advantage for your organization? And how would you bring it all together?
Desiree Perez was born in Argentina and lived in Germany for more than a decade before relocating to the United States several years ago. Before deciding to follow her passion around leadership and training, Desiree worked globally, leading multicultural teams for some of the most recognized airlines, airports, fractional aviation providers and service providers. She has held positions with Flexjet as well as Gulfstream managing customer-facing teams and actively supporting the optimization of the customer experience. During this time, she noticed the tremendous impact an ever-changing landscape, competing priorities along with advancing technology was having not only on people but also the fundamental changes this brings to the aviation marketplace. It is becoming increasingly important to align cultures as well as generations and to take a different approach to leadership that will allow for an inclusive and diverse environment. Desiree works with leaders and their respective teams to create diversity, increase performance and reach a competitive edge in the marketplace. This also allows corporations to attract and retain top talent. Desiree now leads Aerospace and Business & General Aviation professionals to their full potential with her knowledge and thought-provoking work, creating win-win situations for corporations and employees. As part of her work she also works with emerging leaders of large, international corporations setting them up for success.
Desiree holds a B.A. in Marketing, a M.S. in Leadership and Strategic Management as well as a Professional Coach certification.
We put together this newsletter bi-monthly to share information, ideas and beneficial material with you. This is your newsletter, so please tell us what you would like to see and what topics you would like us to talk about? All feedback, positive or negative is also important so please share that with us too so we can improve this newsletter.
NBAA Regional Aviation Groups 2017
ServiceElements is working with NBAA Regional Aviation groups to raise money for scholarships.
Call us and ask how we can help your organization!
ServiceElements at an NBAA event – Bob Hobbi, Facilitator
Providing Scholarships for Aviation Students
If you know of a student in Business Aviation who is studying in Arizona, please refer them to the Arizona Business Aviation Association (AZBAA) website for an application to apply for a scholarship toward their education.