June/July 2017 Newsletter

ServiceElements

Leading the Aviation and

Aerospace Industries in

Organizational and Professional Development

Upcoming Events & ServiceElements’ Presentations

(Click on events for more information)

July 18th-19th, 2017 – Safety 1st Certified Trainer Workshop, Cincinnati, Ohio

SEI will be facilitating a three hour session during this two day workshop

September 26th-27th, 2017 – Ground Handling Safety Symposium, Ashburn, VA

Intersection of Safety and Service Workshop

Oct. 10-12, 2017 – NBAA BACE Conference,

Las Vegas, NV

SEI Will be presenting a PDP Course

on Monday Oct. 9th:

“Effective Leadership in Aviation”

CLICK HERE TO REGISTER

A full day course designed to enhance the personal effectiveness and professional knowledge of individuals pursuing or currently in the position of aviation department manager. Topics covered include:

What is an Effective Leader? Identifying the Needs & Growing Your People; Time Management; The Art of Decision Making; Concepts, Tools and Techniques for Leading Groups; Role Playing for Leadership Effectiveness; and Identifying and Utilizing Resources.

This PDP will be facilitated by Bob, Michelle and Karen

Oct. 31-Nov. 2, 2017- Safety Standdown

Wichita, Kansas

Sponsored by Bombardier

SEI is tremendously proud and honored to be one of the KEYNOTE SPEAKERS at this event!

Keynote Session:

Balancing Safety and Service

We will also be facilitating a break out session where we will discuss:

Organizational Resource Management and

Teams in Aviation

Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.

~Anne M. Mulcahy

Former CEO, Xerox

What Would

You Do?

During our workshops, we use role playing to stimulate thinking and learning. These are real scenarios which you could face and provide an opportunity to come to a common understanding with your team. Discuss these with your co-workers, direct reports and supervisors in team meetings or one on one discussions. During our workshops we discuss appropriate responses to scenarios like these.

1) You have recently been promoted to Captain. Your company’s CEO wants to depart out of Aspen, as scheduled at 1300MT but weather conditions are prohibiting the aircraft from departing. According to the weather forecast the departure minimums will not improve until 1600MT. He is pushing crew members and operations because he has a very important meeting to attend.

What would you do, what would you say?

2) A customer/owner scheduled a flight prior to the aircraft going into inspection. There was an unexpected repair. The part was not in stock and needed to be ordered. This delayed the release from maintenance, and the aircraft was not available for the flight. Owner demanded to go as scheduled and advised maintenance to finish the repair after her flight

What would you do, what would you say?

Providing Scholarships for Aviation Students

If you know of a student in Business Aviation who is studying in Arizona, please refer them to the Arizona Business Aviation Association (AZBAA) website for an application to apply for a scholarship toward their education.

www.AZBAA.org

Dear Colleagues:

It has been a very busy few months for the ServiceElements team. We are working on some exciting new projects right now, including the 2017 Safety Standdown, BACE 2017 and development of some new training opportunities with FlightSafety and NBAA PDPs.

The annual Safety Standdown is Oct 31 – Nov 2 in Wichita, Kansas. This Bombardier sponsored event is free to attend and is supported by the FAA, NTSB, NBAA and EBAA. The seminars are beneficial for the entire aviation community and promote knowledge based safety training and aviation professionalism. ServiceElements is very proud to be part of this event as both a keynote speaker and break out seminar facilitator.

We recently had the opportunity to attend the NBAA Maintenance Conference in West Palm Beach and EBACE in Geneva. It was a pleasure to see so many of you there.

Our industry is continuing to experience challenging growth and is moving at such a fast pace. We continue to see so much passion and energy amongst the professionals in our industry. These conferences and events have become a forum bringing everyone together from all folds of the industry to share ideas and knowledge.

We believe it is also vital that we continue to bring young graduates and interns onto our teams whenever possible. Many of us have years and years of experience and knowledge. It is vital that we share this knowledge, mentor, train and develop the younger generation, passing on to them our passion for aviation. However, finding and retaining suitable new hires in our industry can be challenging right now.

With this idea in mind, our feature article this month is:

Tips for Recruiting and Retaining New Employees in the Business and General Aviation World

We hope you find it a valuable read. All of us on the SEI team look forward to seeing you at one of our many upcoming events.

Best Regards,

Bob Hobbi

President & Facilitator

Tips for Recruiting and Retaining New Employees in the Business and General Aviation World

The aviation industry like many other industries, and maybe even more than most, is changing at a rate that is hard to fathom, let alone trying to stay ahead of the change. We find this is especially true when it comes to dealing with people and understanding the differing needs of the generations in the workplace. There is a generation of experienced professionals that is aging out of the workforce over the next few years. In fact, the Aerospace industry has one of the largest proportions of Baby Boomers (born 1940’s to mid 1960’s) compared with other industries (such as banking, pharmaceuticals, IT)*.

People are the source of a company’s competitive advantage, its performance and its success. However, it is an increasing challenge for organizations within the B&GA industry to fill these positions with employees that have all the necessary skills and the characteristics that are essential for a strong team and culture: dependability, leadership qualities and core skills (human interaction, communication, team players).

You have probably heard the fears within the industry about the potential shortage of qualified pilots. This also applies to other job functions within our industry and means that attracting, hiring, motivating and retaining individuals and teams is becoming more challenging.

Generation Y (or Millennials) individuals (born 80’s to mid 90’s) already in the workforce have a whole different set of expectations and guiding motivations. Leaders, supervisors and managers are feeling the pinch of trying to understand, manage and motivate this new generation of workers while trying to meet increasing demands placed on them by the marketplace to get things done faster, cheaper and better than ever before.

One of the challenges we are also hearing from leadership and hiring managers is that typical new job applicants, are not as technically skilled as they were even ten years ago. This is especially true in the AMT field where A&P school training is limited, and modern technology changes faster than it can be taught in the schools.

So, it is also becoming more difficult to find professionals with the exact technical abilities for the job description. Job descriptions have become broader and many of us are tasked with doing more, faster and with less resources than ever before. So, individuals, teams and departments have a wider scope of job responsibilities within their typical work environment.

How do we hire, motivate and retain our teams in this new environment?

CLICK HERE TO CONTINUE READING

“In today’s hyper-customer service world, simplicity is the best policy….

Whatever services you are providing:

Keep it simple & we’ll love you!

Make it complicated

& we’ll hate you!“

– Bob Hobbi

Attention: NBAA Regional Aviation Groups 2017

ServiceElements is working with NBAA Regional Aviation groups to raise money for scholarships.

Call us and ask how we can help your organization!

ServiceElements at an NBAA event – Bob Hobbi, Facilitator

Complimentary Webinar!

ServiceElements is proud to offer a free webinar for unemployed aviation professionals seeking employment

click to enroll