Take advantage of the ServiceElements “Service Delivery Audit” to find out how close you are to “getting it right.” This allows you to build on the good within your system while taking aim at the service areas that are impacting your competitive advantage. The Service Delivery Audit is designed specifically for flight departments, FBO’s, maintenance shops, MRO’s, charter management and aerospace companies.
The ServiceElements Service Delivery Audit
The ServiceElements Service Delivery Audit is a 3-Phase, in-depth process for auditing an organization’s service culture to understand precisely what is working well…and what is not.
1. Discovery/Data Collection
Methods: onsite observation; phone and one-on-one interviews with leadership, management, front line and customers/passengers; team and voice of the customer surveys; existing document analysis.
ServiceElements strategists will utilize their experience and industry knowledge to compile all aspects of the data collected during the discovery phase to build a baseline for the organization’s service culture.
3. Feedback/”State of the Service Delivery State”
Leadership will receive a comprehensive feedback report based upon the compilation of all data, as well as a scoring of where their organization falls on the Service Delivery Scorecard.