Our People

The ServiceElements team has individuals from many different cultures and backgrounds. Together, we have decades of hands-on experience in providing industry leading solutions in customer service.

Robert B. Hobbi
Founder, President and CEO

Mr. Bob Hobbi is the founder, president and CEO of ServiceElements™. He has more than 25 years of experience in providing industry-leading solutions in customer service, strategic and organizational excellence training, business development and leadership strategic planning.

Bob is committed to Continuous Quality Improvement (CQI) initiatives through his work with Six Sigma and ISO. He is a also a published author and co-wrote the successful book “Building A Customer Service Culture” with Dr. Mario Martinez. Bob has also served in various national and international executive level leadership positions at FlightSafety International, a Berkshire Hathaway Company, where he was instrumental in creating and leading the company’s service culture initiatives. He was the leader for Honeywell International’s Aerospace Academy and a Vice President with MedAire, Inc.

Bob is multi-lingual with extensive international business experience. He uses his extensive experience in general aviation and focuses the foundation of the service culture at ServiceElements™ to exceeding the company’s customers’ expectations.

Bob is also the Vice President of the Arizona Business Aviation Association (AZBAA), an active member of the Corporate Aviation Management Committee (CAMC) and the Chair of CAMC Sub-Committee on Critical Issues.