Our People

The ServiceElements team has individuals from many different cultures and backgrounds. Together, we have decades of hands-on experience in providing industry leading solutions in customer service.

Robert B. Hobbi
Founder, President and CEO

Mr. Bob Hobbi is Facilitator, Founder, and President/CEO of ServiceElements™. He has more than 30 years of experience in providing industry-leading solutions in professional development, training, coaching, learning, and organizational development.
Bob is committed to Continuous Quality Improvement (CQI) initiatives. He is qualified/certified with Six Sigma and ISO. He is also a published author of the book “Building A Customer Service Culture”. Bob has served in various national and international executive level leadership positions at FlightSafety International, a Berkshire Hathaway Company, where he was instrumental in creating and leading the company’s service culture initiatives. He was the leader for Honeywell International’s Aerospace Academy and a Senior Vice President with MedAire, Inc.
Bob is multi-lingual with extensive international business experience. He uses his experience in Aerospace and Business & General Aviation to focus on organizational development and advancing the culture of safety and service.
Bob is also former Vice President of the Arizona Business Aviation Association (AZBAA), an active member of the Business Aviation Management Committee (BAMC) and former Co-Chair of the NBAA Annual Leadership Conference breaking records for the attendance. He is an elected Vice Chair of the Scottsdale Airport Commission and a volunteer coach for returning war veterans.
ServiceElements is an active partner in industry organizational and professional development programs with NBAA and NATA.