Our People

The ServiceElements team has individuals from many different cultures and backgrounds. Together, we have decades of hands-on experience in providing industry leading solutions in customer service.

Michelle Ventker
Facilitator and Strategist

Michelle was originally hired in 1990 by Executive Jet Management (a wholly owned subsidiary of NetJets) where she focused on support for the Executive Jet Aviation Fleet, the Executive Jet Management Fleet, and the Helicopter Group. She later accepted a position in the Flight Service Department where she directly interfaced with the aircraft owners. As the company continued to grow, Michelle’s role also grew with flight crews and owners. She became part of a team responsible for working directly with aircraft and share owners on behalf of the CEO in order to evaluate their expectations and NetJets’ ability to deliver.

She later assisted the company’s senior vice president in consolidating three departments (Owner Advocates, Owner Metric and Owner Information Resources) into one “Ownership Experience”. Michelle became Vice President of the Ownership Experience Department.

In her role at ServiceElements as facilitator and strategist, Michelle is utilizing her qualifications both in service and in aviation. She knows and understands the importance of service and she has had the interactions with owners, passengers and crews that give her a unique perspective into the demands that are required of business aviation professionals.