Our People

The ServiceElements team has individuals from many different cultures and backgrounds. Together, we have decades of hands-on experience in providing industry leading solutions in customer service.

Karen Davies
Facilitator and Strategist

Karen joined ServiceElements last year bringing with her over 20 years of aviation experience.  She began her career with Rolls-Royce Aerospace in the UK and later in Canada managing customer relationships and technical and maintenance contracts.  She later joined the International Air Transport Association (IATA) where she developed forums to bring key aviation stakeholders and solution providers together.  More recently she has worked within the flight department of Nationwide Insurance in Columbus, Ohio in a multifaceted role of scheduling, customer service, project management and finance.

Karen has served on the NBAA Schedulers and Dispatchers Committee, holds an Aircraft Dispatcher Licenser, is a CAM and recently completed her Masters in Project Management.

Karen is based in Europe and is excited to bring her knowledge and passion for service and educational development to ServiceElements and its clients