With 80% of our day spent communicating, good communication skills are an essential part of every job. ServiceElements examines communication in business and general aviation, with emphasis on clarity, checking for comprehension, and understanding how our own cognitive biases become barriers to communication.
A variety of business communication channels can be examined, including written and electronic, face-to-face, and telephone, where the presence (or lack thereof) of body language, tone, and immediate feedback are factors.
- Barriers to communication
- Body Language
- Communication in the age of complex information flow
- Communication styles
- Goals and objectives of different communication techniques
- Listening for understanding
- Modern day challenges to understanding and comprehending
- Netiquette
- Organizational communication objectives
- Personalities
- Selecting communication modes for specific outcomes
- Two-way communication
- What not to say/Trigger phrases
Anticipated Outcome
With help, engagement and support of leadership, here are improvements and results to expect from a Communication program:
- Uncovering modern day barriers to communication
- Elevated communications skills
- A refined usage of various communication tools
- With long-term programs, a tangible shift in the quality of communication
- An attitude of embracing over communication
- A focus on techniques to improve listening
- Awareness of differences in understanding and agreement
- How to confirm and reconfirm vital information
- Developing an organizational Netiquette
- Measurable efficiency in communication
Long term commitments will help ensure and solidify a communication focused culture.
