ServiceElements’ President and CEO, Bob Hobbi, talks about the importance of checking your attitude when working in a customer service environment.
ServiceElements’ President and CEO, Bob Hobbi, talks about how communication is changing and how that can lead to misinterpretations and misunderstandings.
Karen Davies – CAM, Facilitator, Coach and Strategist for ServiceElements – talks about do’s and don’ts when communicating via the internet
No dogs allowed
Lisa Archambeau – VP, CAM, Facilitator and Strategist for ServiceElements – talks about how going above and beyond the call of duty can impact your customers and the decisions they make about your company.
List things that you don’t like
Improve your customer service by making a list of things you hate about bad customer service and vow to never do those things!
Balancing Safety & Service
ServiceElements’ President and CEO, Bob Hobbi, talks about organizational resource management and the importance of consistency in balancing safety & service