Our company has a great deal of focus on service. However, we have always benefitted from ServiceElements’ programs and their focus on a service culture
The PDP I attended with you in 2015 was one of the most valuable things I have done. We have put many of the things we talked about into play and our department is performing even better than it was. We have had significant improvement in our employee engagement.
ServiceElements’ programs have truly helped transform our business. Our customer satisfaction improved; our employee satisfaction improved; and our business improved. The return on investment has been tremendous
After twenty successful years as a franchisee in the Million Air chain, we have decided to combine our FBO, charter, aircraft management, and jet maintenance division under the Meridian brand. The thread that binds us together is a culture of customer service excellence. We are confident that our partnership with ServiceElements will help us to insure that we consistently deliver a truly extraordinary experience, leaving our customers welcomed, well cared for, and confident that they made a smart choice.
We attribute a large portion of our team’s rise to the top of the rating lists for Best Aftermarket Service Provider to the many years of work and association with ServiceElements. They have a unique and refreshing process in helping to develop and improve our service focus. Thank you SEI gang!
We have used many different types of training providers. But this is the 1st time we saw real impact and action.
We set out to elevate our Service Culture. We have partnered with ServiceElements and have never looked back. The team at SEI has a great insight on working with our FBO group. A lot of people claim to train people. We have found a partner in ServiceElements that knows about adult learning and how to improve a business
I have been through many training programs in my long career. ServiceElements’ workshop was by far the most modern and relevant program I have ever experienced. These folks really have something new to offer…especially for an old crusty pilot like me
We have been using ServiceElements for many years. It has a direct, positive impact on our sales.
We actually resolved some long-standing problems and challenges (that’s worth a lot to me!)
This program takes a deep dive into some ‘tough’ topics, but the outcome is great.
Many people talk about these topics, but these guys really know what a day in our life is like and how it should flow.
Everyone should attend this program. Excellent for managing today’s challenges.
Really didn’t expect this workshop. I was ready for a boring 3 days, instead it was the fastest 3 days of learning I have ever had.