What Our Clients Say
ServiceElements is proud of the many relationships that it has built over the years with its small, medium and large international corporate clients. The company’s success in bringing new standards to the customer service industry are reflected in the many comments we receive back from our clients – including those below:
Senior VP and General Manager, Jet Aviation
We took Ritz Carlton’s training program eighteen months ago and the ServiceElements program is by far more focused and productive.
Chief Pilot, Limited Brands
This is a great program. No one has ever done this in aviation. It is essential in our industry and we are going to be a continuing customer of ServiceElements.
Director of Flight Operations, Enterprise Rent-A-Car
Our company has a great deal of focus on service. However, we have always benefitted from ServiceElements’ programs and their focus on a service culture.
Vice President and COO, TAC Air
We set out to elevate our Service Culture. We have partnered with ServiceElements and have never looked back. The team at SEI has a great insight on working with our FBO group. A lot of people claim to train people. We have found a partner in ServiceElements that knows about adult learning and how to improve a business
former Vice President Global MRO Services, Embraer
We attribute a large portion of our team’s rise to the top of the rating lists for Best Aftermarket Service Provider to the many years of work and association with ServiceElements. They have a unique and refreshing process in helping to develop and improve our service focus. Thank you SEI gang!
Aircraft Services Network, Inc.
Thank you for your presentation “Enhancing Flight Department & Business Aircraft Value”. Most impressive as it really comes down to the people value and you expressed that in your enthusiasm. I viewed some of the articles you have written on your web site and there is a treasure chest of information in your words. I learned a great deal from you about Service and the Elements behind what makes that great!
After twenty successful years as a franchisee in the Milion Air chain, we have decided to combine our FBO, charter, aircraft management, and jet maintenance division under the Meridian brand. The thread that binds us together is a culture of customer service excellence. We are confident that our partnership with ServiceElements will help us to insure that we consistently deliver a truly extraordinary experience, leaving our customers welcomed, well cared for, and confident that they made a smart choice.
President, AAG Associated Aircraft Group, a Lockheed Martin company
ServiceElements’ programs have truly helped transform our business. Our customer satisfaction improved; our employee satisfaction improved; and our business improved. The return on investment has been tremendous
Anonymous feedback from the workshop critiques:
I think ServiceElements is on to something with discussing Safety & Service.
So often we are looking at our work as the focal point. It was good to be able to step back and understand the business.
The discussion of teamwork in your presentations resonated with everyone and is obviously an area where growth is possible.
Your message was extremely clear and on point for this audience.
President of Charter Management Company
The learning techniques are unique and ‘hit home’ with our people.
Chief Pilot/Manager of Flight Department
This was a great approach to re-thinking the value proposition we bring to our customers.
Vice President of a Technology Company
Loved the videos!
Manager of Scheduling and Dispatch
Many people talk about these topics, but these guys really know what a day in our life is like and how it should flow.
Flight Department Pilots
So much of what we do is about teamwork. I like the strong emphasis on working well together.
Pilot, owner operator
Great points about Organizational Resource Management (ORM) and communications.
Business and General Aviation Airport Manager
Usually we take employees for granted. I have seen a big different in their engagement.
Line Service Manager at an international FBO
This program takes a deep dive into some ‘tough’ topics, but the outcome is great.
CSR at a flight handling company
Dealing with people on the phone is a tough challenge, but ServiceElements gave me some great tips.
Vice President HR for a large Aviation Support company
ServiceElements really understands our business.
Manager of flight operations
WOW! Love the part about dealing with difficult customers.
General Manager for an FBO
We have used many different types of training providers. But this is the 1st time we saw real impact and action.
Supervisor for an FBO
Michelle kept our attention and was very patient!
CSR at an FBO
Christine introduced new tools that are useful to me in managing customers.
VP of Ops for a Maintenance Shop
We actually resolved some long-standing problems and challenges (that’s worth a lot to me!)
CFO, for a large charter management company
Great energy and enthusiasm. I walked out motivated.
Chief Pilot for a 5 aircraft operation
Really enjoyed the presentation style and the passion.
Based on all the feedback that I have heard, the presentation was superior, the messages were on point, and overall this was not only a home run, it was a GRAND SLAM!
Technician for a 2 aircraft operation
I have always been scared of roleplaying. But it was actually FUN and I learned from it.
Director of Sales for an OEM
We have been using ServiceElements for many years. It has a direct, positive impact on our sales.
Sales professional for an OEM
It was great to interact in a facilitated environment with my team.
CSR for TAC Air
A different way of learning.
Line Service Tech for a large FBO chain
I never realized what my co-workers do in their jobs until ServiceElements’ workshop.
DOM, for a multi-aircraft operation
I like the way the way Bob drives us to come up with our own answers.
Scheduler & Dispatcher
Not an easy topic in our industry, but very well presented.
Maintenance Technician for an MRO
This training was all about the life I live at work. I was very pleasantly surprised to see how well they related to my work and job, very good
Pilot for a charter management company
Wow, awesome program. I am invigorated, motivated and ready to take on the challenges of dealing with people
Pilot for a Fortune 50 flight department
I have been through many training programs in my long career. ServiceElements’ workshop was by far the most modern and relevant program I have ever experienced. These folks really have something new to offer...especially for an old crusty pilot like me