ServiceElements – an organizational and people development company

An organizational & people development company

Helping business and general aviation companies soar

Meet ServiceElements

Addressing Aviation Customer Service Learning topics including:

› Change Management
› Communication
› Customer Service

› Diversity, Equity and Inclusion
› Highly Effective Teams
› Human Factors

› Leadership
› No Excuse Sales
› Organizational Innovation

› Organizational Resource Management
› Value Proposition

In an industry like business aviation, outstanding customer service is crucial if you want to ensure repeat customers and a healthy bottom line.

New Online Customer Service Certificate Program in Partnership with NBAA

That’s why NBAA and ServiceElements International, developed the NEW online, self-paced Customer Service Certificate Program that will provide you and your team with the customer service training you need to improve your client experience and build a loyal customer base.

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PRE-REGISTER TODAY

Announcing

Leadership Elements for Aviation Professionals (LEAP)

LEAP workshops focus on developing leadership for critical challenges and opportunities in the business and general aviation environment. Perfect for individuals of all roles from flight departments, charter management, FBO's, OEM's, and MRO's, as well as aspiring industry professionals.

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Next Level Interpersonal, Leadership, & Professional Skills

Next Level Interpersonal, Leadership & Professional Skills is designed to equip aviation professionals of all roles with the essential interpersonal skills all too often left out of traditional technical training.

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Meet ServiceElements - An organizational & people development company

Scheduled and Open Enrollment Programs

Leadership Elements for Aviation Professionals (LEAP)

Presented by ServiceElements International in association with FlightSafety International

2026 Schedule and Workshop Details

Next Level Interpersonal, Leadership & Professional Skills (NLS)

Presented by ServiceElements International in association with FlightSafety International

2026 Schedule and Workshop Details

Elevate Service Level

Raise the Customer Service level at your Charter Management, FBO, MRO or OEM organization to differentiate your brand.

Increase Value Proposition

Make your Part 91, 125, or 135 department indispensable to your passengers and clientele.

Retain & Grow Talent

Attract talent, develop your team, and grow future leaders to keep your staff continually engaged and motivated

Grow your people so you can live and work the life you want

Dan Wolfe NBAA Engagement

ServiceElements’ own Dan Wolfe shares insights from his time managing the Nationwide Aviation Business Center, and about how engagement is a direct correlation to leadership. Actively participate in your employees’ growth and development for a happier, more productive team that delivers great customer satisfaction.

Our expertise is your gain

We have extensive expertise and experience in the aerospace and business and general aviation industry in multiple arenas:

Charter Management
FBOs
Flight Operations (Private and Commercial)
OEMs
Other organizations ranging from large multi-location chains to individual owners and sole proprietorships

Our expertise is your gain

We have extensive expertise and experience in the aerospace and business and general aviation industry in multiple arenas:

Charter Management
FBOs
Flight Operations (Private and Commercial)
OEMs
Other organizations ranging from large multi-location chains to individual owners and sole proprietorships

Want To Know More About…

Over 330 learning modules available that we utilize to create customized workshops to meet your company’s goals and objectives

Business people shaking hands in front of a corporate jet

Change Management

Communication

Customer Service

People gathered in a circle touching hands

Diversity, Equity and Inclusion

Highly Effective Teams

Human Factors

Leadership

No Excuse Sales

Organizational Innovation

Organizational Resource Management

Value Proposition

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Avg. Years Customer Commitment

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Learning Modules

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Individuals Trained

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Satisfied Customers

Open Enrollment Programs

Our company has a great deal of focus on service. However, we have always benefitted from ServiceElements’ programs and their focus on a service culture

Rick Schwartz

Director of Aviation, Enterprise Rent-A-Car

This program takes a deep dive into some ‘tough’ topics, but the outcome is great.

Line Service Manager at an International FBO

Many people talk about these topics, but these guys really know what a day in our life is like and how it should flow.

Manager of Scheduling and Dispatch

Everyone should attend this program. Excellent for managing today’s challenges.

Previous Participant

Really didn’t expect this workshop. I was ready for a boring 3 days, instead it was the fastest 3 days of learning I have ever had.

Previous Participant

Target Audience

Pilots
Maintenance Technicians
Flight Attendants
Dispatchers/Schedulers
Sales, Finance, Administration, etc.
Anyone in business aviation.

2026 LEAP Schedule

January 26-28 | Teterboro
February 9-11 | Long Beach
March 9-11 | Dallas Fort Worth
April 6-8 | Savannah
May 11-13 | West Palm Beach
June 8-10 | Teterboro
July 6-8 | Seattle
August 10-12 | Orlando
September 22-24 | Dallas Fort Worth
October 5-7 | Teterboro
November 3-5 | Dallas Fort Worth

Learn More

2026 NLS Schedule

January 29-30 | Teterboro
February 12-13 | Long Beach
March 12-13 | Dallas Fort Worth
April 9-10 | Savannah
May 14-15 | West Palm Beach
June 11-12 | Teterboro
July 9-10 | Seattle
August 13-14 | Orlando
September 25-26 | Dallas Fort Worth
October 8-9 | Teterboro
November 6-7 | Dallas Fort Worth

Learn More

Scheduled and Open Enrollment Programs

Leadership Elements for Aviation Professionals (LEAP)

Next Level Interpersonal, Leadership & Professional Skills (NLS)

Elevate Service Level

Increase Value Proposition

Retain & Grow Talent

Grow your people so you can live and work the life you want

Dan Wolfe NBAA Engagement

Our expertise is your gain

Our expertise is your gain

Want To Know More About…

Change Management

Communication

Customer Service

Diversity, Equity and Inclusion

Highly Effective Teams

Human Factors

Leadership

No Excuse Sales

Organizational Innovation

Organizational Resource Management

Value Proposition

Leading the way in helping individuals, business, & teams improve performance

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Open Enrollment Programs

Target Audience

2026 LEAP Schedule

2026 NLS Schedule

Some of Our Past and Current Customers:

Helpful Content

Speaking Up When It Matters: Crucial Conversations in Business Aviation

Good communication requires trust

AI in Aviation Maintenance: Supporting, Not Replacing, the Human Factors

The Crucial Yet Overlooked Role of Aircraft Maintenance in Building an Indispensable Operation